Thank you for purchasing our products at Autoretails.com
Not happy with your recent purchase, we get it, things happen, we buy stuff online too. we believe in making your experience quick & simple! Please go through our return policy and initiate a request accordingly.
Returns and replacements are only applicable for the following:
- Manufacturing defects.
- Breakage during shipment.
- Product not same as described on the product page.
Exemptions from the policy:
- Electronic products.
- Wires & Relays.
- Perfumes, Sprays and other liquids.
- All other parts which says “Non Returnable” under product description.
Returns are accepted on the following conditions:
- Product is returned in original packaging with no damage, scratches or dents.
- Product is unused and in the same condition as it was at the time of receipt (with no sign of installation or usage)
- Request for return is initiated within 10 days of receipt of product.
Return or replacement procedure:
- Customer can initiate return by sending email at email@example.com with photos or video of the damaged or defective product.
- While returning the package, customer must make sure that the parts are repacked properly to ensure it doesn’t get damaged in transit as Autoretails will not be liable for refunds/return in case the part got damaged (while in transit) due to improper packaging.
Replacement of product:
- In case a replacement product is offered, the new product will be sent by Autoretails at no extra cost to the customer.
- However, if any upgrades or changes are made to the original order, customer will have to pay for the shipment charges.
- After the returned product is received, inspected and approved by our QC team, it would take up to 3 day for the refund to initiate.
- It usually takes 5 to 7 working days for the refund to reflect into your account. If you do not receive the refund within the above said time, please contact your bank.
- Refund will be done only through the original mode of payment.
For further clarification you may write to us at firstname.lastname@example.org or call us at 8860260280.