Refund and Returns Policy

Autoretails.com Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds on auto parts purchased through Autoretails.com (the “Website”). By making a purchase on our Website, you agree to the terms of this policy.

2. Eligibility for Refunds

• Conditions for Refunds:
  • Refunds may be issued for parts that are defective or damaged upon arrival.
  • Refunds may be issued for parts that do not match the product description on our Website.
  • Refunds will be issued for parts shipped incorrectly.
  • Refunds will be issued for parts returned within 10 days of delivery, provided they are in their original, unused condition and original packaging.
• Conditions for No Refunds:
  • Refunds will not be issued for parts that have been installed or used.
  • Refunds will not be issued for electrical parts that have been opened or installed, unless proven defective upon arrival.
  • Refunds will not be issued for parts damaged due to improper installation or use.
  • Refunds will not be issued for parts returned without their original packaging.
  • Refunds will not be issued for special order or custom-made parts.
  • Refunds will not be issued for shipping costs, unless the return is due to our error.

3. Refund Process

• How to Request a Refund:
  • To request a refund, please contact us at [email protected] with your order number, a detailed description of the issue, and photographic or video evidence of the damage or defect.
  • Please indicate if you wish to have a replacement part, or a refund.
• Refund Evaluation:
  • We will evaluate your refund request and notify you of our decision within 3 business days.
  • We may require you to return the part for inspection.
• Refund Method:
  • Refunds will be issued to the original payment method.
  • Refunds may take 5 business days to process.
• Return Shipping:
  • The buyer is responsible for return shipping costs, unless the return is due to our error (e.g., defective part, incorrect shipment).
  • We will provide a return shipping label if the return is due to our error.

4. Fees and Deductions

• Restocking Fees:
  • A restocking fee of 10% of the product value may be applied to returns of non-defective parts.
• Deductions:
  • Deductions may be applied for parts returned in damaged or incomplete condition.
  • If the delivery is refused and the shipment is returned, shipping Costs for both ways will be deducted before refunding the remaining amount. Please note, we charge this fees as the shipping cost for auto parts are very high because of their volumetric weight and sometimes the cost of shipment can go as high as the cost of the product itself.

5. Dispute Resolution

• If you are not satisfied with our refund decision, please contact us to discuss your concerns.
• Any disputes will be resolved in accordance with the laws of Ghaziabad Jurisdiction.

6. Changes to This Refund Policy

• We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on our Website. Your continued use of our Website after any changes constitutes your acceptance of  the new policy.